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Our Cast-Iron Guarantee

Our Satisfaction and No Quibble refund Guarantee

30 Money Back Guarantee

More than 20 years experience in this industry has taught us several key factors. One was the requirement for a dedicated account manager to manage your account and to personally assist you whenever you require help, in order to guarantee satisfaction.

But it's not just about offering a good service. To insure that you are never charged for a service that does not meet your needs or standards, we are offering an honour-based money-back-guarantee when you purchase an Active Dot website and/or the webmaster service.

Please note that we make no guarantees as to how well your website will initially be positioned on search engines within the first few weeks and we are therefore not expecting customers to request a refund on the grounds that their site has not yet achieved a good search engine position.

You may request a refund and cancellation of service up to 30 days from the date of making your payment. When you request a refund and cancellation of service, we will refund your PayPal payment or credit your credit/debit card immediately and payments made by cash/money order or cheque will be refunded by cheque. If a domain name was registered for you and the cost was included within your payment, this cannot be refunded as you would be the owner of such domains. These costs are £6.90 for a uk domain and £16.90 for a non uk domain. The domain remains your property and is fully transferable.

This does not affect your statutory rights.

Karl Bergerman

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